Consultations are everything. It’s where it all begins. (and sometimes ends)
This is where you connect with your client. Start building a relationship and trust. (or continue to strengthen it)
I do a consultation every single appointment. Even my clients who come every week for years, I ask them “What are we doing today?, How is your hair?, What are you liking and not liking?, etc.
In this class we will go over tips tricks and phrases to get the most out of the consultation. How face shape, skin color, lifestyle, and maintenance routine, all fall into importance. What to look at and ask, when looking at their inspo pics. How to pick up on things they don’t say. How to under promise and over deliver.
And How and When, to say NO.
At the end of the day, if the client is unhappy with their hair after your appointment, most of the time, you are at fault. Not because you did poor work, but because you missed something in the consultation.